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From Formula 1 to Surgery: How Benchmarking Increases Performance

From Formula 1 to Surgery: How Benchmarking Increases Performance

By Shahriar (Shar) Hosseini In an increasingly competitive world, how do businesses keep driving themselves forward?  Who do you track yourself against? Do you look at your historical performance, or do you monitor your performance against your competitors? I am sure you’...

The Management Toolkit – Providing Visibility Into Your Organization

The Management Toolkit – Providing Visibility Into Your Organization

By Shahriar (Shar) Hosseini One of the most vital things every business needs is an effective management toolkit. The problem is they are rarely perfect. While you may be thinking your organization has bigger issues to focus on, allow me to explain why the management tool...

The Importance of Emotional Intelligence When Influencing Change

The Importance of Emotional Intelligence When Influencing Change

By Alexandra Warren  If you are reading this you are likely: a) experiencing challenges in your business, or b) you have decided to make business improvements. Either way, you are in the right place so read on, the result will be a transformation, and your emotional intel...

The Robots Have Arrived – A Case Study of McDonald’s New OrderBots

The Robots Have Arrived – A Case Study of McDonald’s New OrderBots

6 reasons why simply inserting technology in place of humans won’t give you productivity gains – and how to avoid them. By Marilouise Muller Have you been to McDonald’s lately?  I am lured in by their amazingly consistent coffee (that is half the price of my Starbucks).  ...

Thinking of Implementing a New System? What you may really need is Process Improvement

Thinking of Implementing a New System? What you may really need is Process Improvement

By Cathleen M Kruk I have led many system implementations over the years, and there is one insight that continues to pop up no matter what type of business or industry I’m working with: what a client thinks they need at the beginning of a project is often vastly different...