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Petcurean – Project Management System and Process Review

Petcurean – Project Management System and Process Review

The Challenge What started out in Chilliwack, BC as a family operation has grown into a premium pet food contender, sold in more than 20 countries internationally. Petcurean creates premium quality, nutrient-rich food that’s right for pets, to help our dogs and cats get the most out of their lives with their owners. To maintain their competitive advantage,
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WSCC – Continuous Excellence Program Redevelopment

WSCC – Continuous Excellence Program Redevelopment

The Challenge WSCC is committed to a providing services for 40,000 workers and 4,000 employers across the Northwest Territories and Nunavut.  The WSCC processes over 3,000 claims annually and conducts over 1000 inspections annually to ensure the safety of the Northern Territories.  To support this initiative the WSCC implemented a Continuous Excellence (CE)
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MineSense – Inventory and Warehouse Review to Support Transition to Commercialization

MineSense – Inventory and Warehouse Review to Support Transition to Commercialization

The Challenge Minesense is a pioneer in digital mining solutions, providing real-time, sensor-based ore sorting for large-scale mines leading to enhanced sustainability. Headquartered in Vancouver, Canada, MineSense has offices and field personnel in South America, Australia and Africa and works with mining customers around the world. The objective of this
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Customer Care Centre Review for Pacific Northern Gas

Customer Care Centre Review for Pacific Northern Gas

The Challenge Pacific Northern Gas Ltd. (PNG) owns and operates a natural gas transmission and distribution system in west-central British Columbia. It is PNG’s goal to fulfill the energy needs of customers in the safest, most reliable and most efficient manner while achieving high customer satisfaction. In keeping with their goal of achieving high customer
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Minesense – Process Improvement Analysis

Minesense – Process Improvement Analysis

The Challenge MineSense is dedicated to improving the profitability and sustainability of mining through first-of-it’s-kind technology.  MineSense prevents the wasting of ore using digital mining solutions, providing real-time, sensor-based ore sorting for large scale mines.  To continue their path to success, they realized their need to be continually in
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Stormtech – Customer Service Process Review

Stormtech – Customer Service Process Review

The Challenge Stormtech is one of the largest privately owned and operated international Promotional Product Companies that has been developing highly technical outdoor apparel since 1977. Customer Service processes have experienced rapid changes over the past decade with the introduction of new technologies and customer needs, requiring organizations to
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Quadreal – Leveraging Technology Through Process Design

Quadreal – Leveraging Technology Through Process Design

The Challenge QuadReal was formed through the consolidation of four seasoned players in the Canadian real estate investment and management industry. Guided by long-term vision, QuadReal’s team was formed from diverse and complementary backgrounds in Canadian and international investment, development and real estate management.   QuadReal aspires to create
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RC Pet Products – Innovate Customer Experience and Increase Operational Efficiency

RC Pet Products – Innovate Customer Experience and Increase Operational Efficiency

The Challenge RC Pet Products designs products for pets of all walks of life, those that never leave the home, and those that enjoy their time playing, working and competing outdoors. RC PETS got started; making products for skiers and snowboarders who play on the mountains of British Columbia, Canada. They had to be innovative and create products that were
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BCAA – Marketing Delivery Process Review and Implementation of the Management Toolkit to Align with Strategic Objectives

BCAA – Marketing Delivery Process Review and Implementation of the Management Toolkit to Align with Strategic Objectives

The Challenge British Columbia Automobile Association (BCAA) is one of the most recognized and trusted brands in British Columbia, offering more than 100 years of service excellence delivering industry-leading products in Home, Auto and Travel Insurance. BCAA was named 2016 Marketer of the Year by the BC Chapter of the American Marketing Association (BCAM
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Coast Capital Savings – People Management Process Review and Support towards a Shared Services Model

Coast Capital Savings – People Management Process Review and Support towards a Shared Services Model

The Challenge Coast Capital Savings is Canada’s largest member-owned financial co-operative, headquartered in Surrey, British Columbia. With the recent vote in favor of moving forward to become a federal credit union, Coast Capital’s vision is to provide an outstanding service for members while creating a better work environment for their employees. Coast C
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Coastal Community Credit Union (CCCU) – Business Process Analysis

Coastal Community Credit Union (CCCU) – Business Process Analysis

The Challenge Coastal Community Credit Union (CCCU) is the largest Vancouver Island-based financial services organization and the 23rd largest credit union in Canada when measured by asset size. CCCU provides a full range of products and services in personal, business and commercial banking. Management had identified an opportunity to review the processes o
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Vancouver Fraser Port Authority – Business Process Management Roadmap

Vancouver Fraser Port Authority – Business Process Management Roadmap

The Challenge The Vancouver Fraser Port Authority (VFPA) is responsible for the stewardship of Federal Port Lands in and around Vancouver, British Columbia.  Working together with port terminals and tenants, VFPA ensures the efficient and reliable movement of goods and passengers, while integrating environmental, social and economic sustainability initiativ
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DFO – Review of BC Aquaculture Regulatory Program Public Reporting Process

DFO – Review of BC Aquaculture Regulatory Program Public Reporting Process

The Challenge Fisheries and Oceans Canada (DFO) is committed to a regulatory approach that ensures the aquaculture industry operates in a sustainable manner, that minimizes the impacts of aquaculture on wild stocks while streamlining and simplifying the regulatory requirements that the industry must meet.  DFO aims to increase accountability through the BC
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British Columbia Provincial Identity Information Program (IDIM) – Developing a Culture of Continuous Improvement

British Columbia Provincial Identity Information Program (IDIM) – Developing a Culture of Continuous Improvement

The Provincial IDIM program offers a scalable identity and credential management service that provides a high level of security and privacy required to conduct high value government business both internally and via the Internet.  IDIM was created as part of the B.C. Government IM/IT Enablers Strategy for Citizens as part of B.C. Government 2.0. Propel was...
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SFU – Fostering a Culture of Excellence

SFU – Fostering a Culture of Excellence

The Challenge Simon Fraser University (SFU) is one of Canada’s prominent, innovative research institution with a focus on community engagement. The focus of this engagement was centered around the Office of the Vice-President, Academic (OVPA) that provides leadership to all three campuses, eight faculties and several administrative units; all with the goa
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BCAA – Reducing Wait-Times and Optimizing Transaction Processes Within Service Locations

BCAA – Reducing Wait-Times and Optimizing Transaction Processes Within Service Locations

  Reducing Wait-Times and Optimizing Transaction Processes Within Service Locations for BCAA The Challenge The British Columbia Automobile Association (BCAA) is one of the most recognized and trusted brands in British Columbia, serving 1 in 3 households across British Columbia. BCAA is a mission-driven Member services organization committed to deli
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Beck, Robinson & Company – Customized Application Development and Installation

Beck, Robinson & Company – Customized Application Development and Installation

The Challenge Beck, Robinson and Company is a Vancouver based law firm providing services in the Lower Mainland for the past 25 years. The firm’s practice includes assisting clients in real estate and mortgage transactions for both residential and commercial clients. Propel Solutions was brought on board to help improve the functionality of their existing D
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Colliers International – Developing a Change Management Framework to Support a Multi Office System Implementation

Colliers International – Developing a Change Management Framework to Support a Multi Office System Implementation

The Challenge Colliers International Group Inc. is a publicly traded global real estate company with roots in Vancouver, but now operates 550 offices in 68 countries worldwide.  Colliers has experienced a long history of growth, the most recent phase of which is supported through a modern technology solution.  To prepare for the technology change, Collier
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Blender Media – Creating Capacity for Launch of New Market Opportunity

Blender Media – Creating Capacity for Launch of New Market Opportunity

Creating Capacity for Launch of New Market Opportunity at Blender Media The Challenge Blender Media (Blender) is an award winning digital agency for public company known for inspiring investor confidence. Headquartered in Vancouver, Blender offers more than a decade of experience in digital Investor’s Relations. In 2017, Blender was facing unprecedented
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Marine Harvest — Business Process Review

Marine Harvest — Business Process Review

Business Process Review for Marine Harvest The Challenge Marine Harvest globally produces one-fifth of the world’s farm-raised salmon at facilities in Norway, Scotland, Canada, Chile, Ireland and the Faroe Islands. In Canada, salmon farms are operated off the coast of Vancouver Island and Northern British Columbia with anticipated growth over the next few
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Vancouver Fraser Port Authority – Continuous Improvement Training and Lean Bronze Certification

Vancouver Fraser Port Authority – Continuous Improvement Training and Lean Bronze Certification

Continuous Improvement Training and Lean Bronze Certification for the Vancouver Fraser Port Authority The Challenge The Vancouver Fraser Port Authority (VFPA) is responsible for the stewardship of Federal Port Lands in and around Vancouver, British Columbia.  VFPA is committed to investing in their employee’s growth and establishing of a culture of Continu
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Capital Direct – Business Process Review and System Selection

Capital Direct – Business Process Review and System Selection

Business Process Review and System Selection for Capital Direct The Challenge Capital Direct is one of Canada's premier private lenders for home equity and mortgage financing; providing services to clients in financing but also in Investment through their Capital Direct Income Trust.   They have been experiencing rapid growth in both sectors since 2008 a
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The City of Richmond – Process Improvement and Management Coaching

The City of Richmond – Process Improvement and Management Coaching

Process Improvement Implementation and Management Coaching at The City of Richmond Environmental Programs Department The Challenge The City of Richmond is striving to be the most appealing, livable and well managed community in Canada with a goal to divert 80% of waste from landfills by 2020 and become a Recycling Smart City. To achieve this, Richmond ha
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The City of Surrey – Value Stream and Lean Management Training

The City of Surrey – Value Stream and Lean Management Training

The City of Surrey - Value Stream and Lean Management Training THE CHALLENGE The City of Surrey has become a workplace of choice through their ongoing commitment to invest in their people and leaders. They consistently provide training, education, work experience, and self-development opportunities to their employees. One such endeavour is the Continuous
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Preventative Maintenance Program Implementation

Preventative Maintenance Program Implementation

Richmond Fire and Rescue Fleet Preventative Maintenance Training and System Implementation The Challenge Richmond Fire and Rescue (RFR) engaged Propel Solutions to assist with the implementation of a Preventative Maintenance Program and System. The goal of this engagement was to reduce the overall spend on equipment within the department through better tr
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MEC – Evaluation of the Organizational Structure to Prepare for E-Commerce Solution

MEC – Evaluation of the Organizational Structure to Prepare for E-Commerce Solution

MEC - Evaluation of the Organizational Structure to Prepare for E-Commerce Solution The Challenge  Mountain Equipment Co-op (MEC) is Canada’s Largest Outdoor provider. Headquartered in Vancouver, with over 40 years’ experience MEC engaged Propel to assist with re-structuring the organization to reap the benefits from the upcoming E-Commerce Re-Platform. Th
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AXYS – Training and Implementation for a New Time Entry Software

AXYS – Training and Implementation for a New Time Entry Software

AXYS – Training and Implementation for a New Time Entry Software The Challenge AXYS Technologies Inc. (AXYS) is a global leader in the Design, Manufacture and Deployment of remote environmental monitoring systems worldwide.   Headquartered in Canada, with over 40 years’ experience AXYS engaged Propel to assist with the implementation of a new time entry so
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Small Business BC – System vendor selection and process review

Small Business BC – System vendor selection and process review

Aligning Opportunities for Operational Improvement with a New CRM System at Small Business BC The Challenge Small Business BC is a champion for small businesses providing resources and knowledge-based business products and services across British Columbia. To better serve their stakeholders, Small Business BC required a review of their current systems and
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Regional Municipality of Wood Buffalo – Insurance Services

Regional Municipality of Wood Buffalo – Insurance Services

Operational Excellence at the Regional Municipality of Wood Buffalo’s Insurance Services Department The Challenge The Regional Municipality of Wood Buffalo (The Municipality) is one of the fastest growing regions in Canada. In addition to realizing the benefits of business process improvement, the Municipality’s Insurance Services department required that
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Regional Municipality of Wood Buffalo – Preparing the Road Maintenance Department for Ongoing Rapid Growth

Regional Municipality of Wood Buffalo – Preparing the Road Maintenance Department for Ongoing Rapid Growth

Preparing The Regional Municipality of Wood Buffalo’s Road Maintenance Department for Ongoing Rapid Growth The Challenge The Regional Municipality of Wood Buffalo (The Municipality) is one of the fastest growing regions in Canada. In addition to realizing the benefits of business process improvement, the Municipality’s Roads Maintenance department req
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Minerva – System Selection

Minerva – System Selection

Helping The Minerva Foundation Deliver Essential Services More Efficiently The Challenge The Minerva Foundation for BC Women is a non-profit charitable organization that delivers a range of unique programs to help women develop their leadership capacity and find meaningful work. They needed a review of their processes and system requirements to help them c
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Daystar Financial – Business Process Review and Improvement

Daystar Financial – Business Process Review and Improvement

Daystar Financial Streamlines Back Office and Boosts Bottom Line The Challenge Daystar Financial Group Inc. is a leading Managing General Agency (MGA) serving independent insurance and investment advisors throughout Canada. They help advisors build their business through education, training, and sales and marketing support. The company has experienced
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DA Townley – Improves claims processing efficiency through automation

DA Townley – Improves claims processing efficiency through automation

D.A TOWNLEY & ASSOCIATES IMPROVES CLAIMS PROCESSING EFFICIENCY THROUGH AUTOMATION The Challenge One of Canada’s largest third-party administrators for group benefit plans, D.A. Townley & Associates (DAT) engaged us to design, build and deploy an electronic claims transmission portal for one of their core departments. They were looking to move away
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Credential – Transformation to Self-Clearing Securities Firm and System Implementation

Credential – Transformation to Self-Clearing Securities Firm and System Implementation

Facilitating Credential’s Transition to a Self-Clearing Securities Firm The Challenge One of Canada’s largest wealth management providers, Credential Financial Inc., required operational support for their transition from a broker/dealer to a self-clearing securities firm. They came to us to design and implement the new processes required to support this tr
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City of Richmond – Green Cart Collection Program

City of Richmond – Green Cart Collection Program

Improving Environmental Stewardship by Diverting Organic Waste at the City of Richmond The Challenge The City of Richmond is committed to being one of the most appealing and well-managed communities in Canada. To support this vision, the City came to us for assistance with implementing their Green Cart Collection Program. The purpose of the Program is to r
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